OUR POLICIES

PRIVACY

We respect and are committed to protecting your privacy. We may collect personal identifiable information when you visit our site. We will not sell your personal information to anyone.

SECURITY

The safety of your payment and personal information is of the utmost importance to us. Our secure software is the industry standard and among the top software available today for secure commerce transactions. It encrypts all your personal information so that it cannot be read or transferred over the internet.

SHIPPING

Orders placed with Les Fleurs will ship Tuesday through Friday, excluding holidays. Shipping and handling costs are determined by size, weight and delicacy of items ordered. For more information on our shipping and handling policies, please refer to our FAQs page.

RETURNS

Returns will be accepted only within 10 days of receipt for certain items. If you would like to return an item please contact us to make arrangements as we cannot accept returns without prior authorization. Customers will be responsible for return shipping charges and original shipping charges will not be refunded.

For more information on our return policies for sale items, antique artifacts, and other specialty merchandise, please refer to our FAQs page.

VINTAGE AND ANTIQUES

All Les Fleurs vintage and antique one-of-a-kind items are unique in both their character and weathering which represents their historical significance. All antiques are sold “as is”. If any of our vintage items do not meet your expectations, they may be returned for a refund within 10 days of receipt. Antiques purchased on sale or at a discounted price are final sale and therefore non-refundable.

REFUNDS

All refunds for authorized returns will be provided as a credit and must be applied to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

PAYMENTS

We currently accept American Express®, Discover®, MasterCard® and Visa® (PayPal?). If you would like to provide your payment information to us over the phone, you can call us at 978-475-9669.

SAY HELLO

One of our knowledgeable associates would be happy to help you with any questions or inquiries you might have. We are available Tuesday through Saturday, 10 am - 5 pm at 978.475.9669 or via e-mail at staff@lesfleurs.com.